Maple 12 Installation and Licensing Guide

Maplesoft, a division of Waterloo Maple Inc.

Select the appropriate installation from the table below. The single user installation instructions install a single user license file and do not require running a license server. If you are using a network license file, you will need to install using a network installation. This type of installation requires a license server to serve out the concurrent licenses.

Installation Using Single User Licensing

Activate Maple 12 Single User

Installation Using Network Licensing

Configure the license manager

After installing Maple, review the following information:

For a complete list of system requirements, see Appendix: System Requirements.

For installation and start up issues, see Troubleshooting.


Windows Single User Installation

For Windows® 2000, 2003, XP and Windows Vista® single user installation, read this section. For 64-bit Windows, see Windows (64-bit) Single User Installation.

During the installation, you will need your purchase code (sent to you in an email or available on the Maple 12 Installation, Activation, and Technical Support card found in the Maple 12 box).

To install Maple 12 on your Windows operating system, read and complete the following tasks.

Pre-installation Instructions

  1. Close all programs, particularly Microsoft® Excel and any previous release of Maple.
  2. Log on as administrator or ensure that you have administrator privileges.

Install Maple

  1. Ensure that you have reviewed the Pre-installation Instructions.
  2. To begin installing Maple 12, choose one of the following:
    1. Place the Maple 12 Windows CD in the CD-ROM drive.
    2. Locate and double-click D:\windows\Disk1\InstData\VM\Maple12WindowsInstaller.exe from the Maple 12 CD (where D is the CD-ROM drive that contains the Maple 12 CD).
    3. Double-click Maple12WindowsInstaller.exe from where you downloaded the file.
  3. Follow the on-screen instructions.
  4. In the Choose The Type of Licensing screen, select Single User License.
  5. When prompted, enter the purchase code and enter the required information to complete activation.
  6. If you activated successfully, you are ready to use Maple 12. If you had problems activating or chose not to activate during the installation, see Activating Single User Versions.

Return to the Top of the Document.



64-bit Windows Single User Installation

During the installation, you will need your purchase code (sent to you in an email or available on the Maple 12 Installation, Activation, and Technical Support card found in the Maple 12 box).

To install Maple 12 on your Windows® operating system, read and complete the following tasks.

Pre-installation Instructions

  1. Close all programs, particularly Microsoft® Excel and any previous release of Maple.
  2. Log on as administrator or ensure that you have administrator privileges.

Install Maple

  1. Ensure that you have reviewed the Pre-installation Instructions.
  2. To begin installing Maple 12, choose one of the following:
    1. Place the Maple 12 Windows CD in the CD-ROM drive.
    2. Locate and double-click D:\windows\Disk1\InstData\VM\Maple12WindowsX86_64Installer.exe from the Maple 12 CD (where D is the CD-ROM drive that contains the Maple 12 CD).
    3. Double-click Maple12WindowsX86_64Installer.exe from where you downloaded the file.
  3. Follow the on-screen instructions.
  4. In the Choose The Type of Licensing screen, select Single User License.
  5. When prompted, enter the purchase code and enter the required information to complete activation.
  6. If you activated successfully, you are ready to use Maple 12. If you had problems activating or chose not to activate during the installation, see Activating Single User Versions.

Return to the Top of the Document.


Macintosh Single User Installation

For Macintosh® PowerPC and Intel, 32- and 64-bit, single user installation instructions, read this section.

During the installation, you will need your purchase code (sent to you in an email or available on the Maple 12 Installation, Activation, and Technical Support card found in the Maple 12 box).

To install Maple 12 on your Macintosh operating system, read and complete the following tasks.

Pre-installation Instructions

  1. Ensure that you have administrative privileges.
  2. Close all programs.

Install Maple

  1. Ensure that you have reviewed the Pre-installation Instructions.
  2. Double-click Maple 12 Installer located on the Maple 12 Macintosh CD or double-click Maple12MacInstaller.zip in the directory where you downloaded the file and then double-click the Maple12MacInstaller icon.
  3. Follow the on-screen instructions.
  4. From the Easy Install panel, click Customize.
  5. Select Maple 12 Single User License.
  6. When prompted, enter the purchase code and enter the required information to complete activation.
  7. If you activated successfully, you are ready to use Maple 12. If you had problems activating or chose not to activate during the installation, see Activating Single User Versions.

Return to the Top of the Document.


32-bit Linux Single User Installation

During the installation, you will need your purchase code (sent to you in an email or available on the Maple 12 Installation, Activation, and Technical Support card found in the Maple 12 box).

To install Maple 12 on your 32-bit Linux® operating system, read and complete the following tasks.

Pre-installation Instructions

  1. Check the 32-bit Linux System Requirements.
  2. Ensure you have appropriate read and write privileges.
  3. Log on to the account that will own the Maple files. 

Install Maple

  1. Ensure that you have reviewed the Pre-installation Instructions.
  2. Run installMapleLinux located on the Maple 12 Linux CD or run Maple12Linux32Installer.bin from where you downloaded the file. To run the installer in console mode, use the -i console option.
  3. Follow the on-screen instructions.
  4. When prompted to select an install directory, select a directory with write access. If you are creating a new directory, ensure that you have write access to the parent directory. By default, Maple 12 will install to $HOME/maple12, where $HOME is your home directory. For example, /home/jsmith/maple12.
  5. In the Choose The Type of Licensing screen, select Single User License.
  6. When prompted, enter the purchase code and enter the required information to complete activation.
  7. If you activated successfully, you are ready to use Maple 12. If you had problems activating or chose not to activate during the installation, see Activating Single User Versions.

Return to the Top of the Document.


64-bit Linux Single User Installation

During the installation, you will need your purchase code (sent to you in an email or available on the Maple 12 Installation, Activation, and Technical Support card found in the Maple 12 box).

To install Maple 12 on your 64-bit Linux operating system, read and complete the following tasks.

Pre-installation Instructions

  1. Check the 64-bit Linux System Requirements.
  2. Ensure you have appropriate read and write privileges.
  3. Log on to the account that will own the Maple files.

Install Maple

  1. Ensure that you have reviewed the Pre-installation Instructions.
  2. Run installMapleLinux located on the Maple 12 Linux CD or run Maple12LinuxX86_64Installer.bin from where you downloaded the file. To run the installer in console mode, use the -i console option.
  3. Follow the on-screen instructions.
  4. When prompted to select an install directory, select a directory with write access. If you are creating a new directory, ensure that you have write access to the parent directory. By default, Maple 12 will install to $HOME/maple12, where $HOME is your home directory. For example, /home/jsmith/maple12.
  5. In the Choose The Type of Licensing screen, select Single User License.
  6. When prompted, enter the purchase code and enter the required information to complete activation.
  7. If you activated successfully, you are ready to use Maple 12. If you had problems activating or chose not to activate during the installation, see Activating Single User Versions.

Return to the Top of the Document.


Activating Single User Versions

Starting Maple 12 requires a Maple 12 license file to operate. License files for earlier versions of Maple will not work with Maple 12. You must activate the single user version of Maple 12 to obtain your license file. If you are running a single user installer, you can activate during the installation process. If you do not activate during the installation process, follow the steps below.
  1. Activation requires an Internet connection. If your computer does not have an Internet connection, please contact your distributor or Maplesoft customer service.
  2. Start Standard Worksheet Maple 12.
  3. When prompted to activate, click Activate.
  4. You will be prompted to enter your purchase code. If you are activating behind a proxy server, make sure to enter this information before clicking Next.
  5. You will be prompted to enter additional information. Click Next when this is complete.

*On Windows, you can also activate using the Start menu shortcut: Programs>Maple 12>Tools>Activate Maple 12.
*On Linux, you can also activate by running the activation script located in the bin directory of your Maple 12 installation.
*On Macintosh, you can also activate by running the activation script located in the bin folder of your Maple 12 installation. By default, /Library/Frameworks/Maple.framework/Versions/12/bin.

A Maple 12 license file (license.dat) will be saved in the license folder of your Maple 12 installation. If you experience difficulties with activation, check our FAQs page at http://www.maplesoft.com/support/Faqs/Activation.

Windows Installation Using a Network License

For Windows® 2000, 2003, XP and Vista installation using a network license, read this section. For 64-bit Windows, see Windows (64-bit) Installation Using a Network License.

To install Maple 12 on your Windows operating system using a network license, read and complete the following tasks.

Pre-installation Instructions

  1. Close all programs, particularly Microsoft Excel and any previous release of Maple.
  2. Log on as administrator or ensure that you have administrator privileges.
Install Maple 12 to the Client Machines
  1. Ensure that you have reviewed the Pre-installation Instructions.
  2. To begin installing Maple 12, choose one of the following:
    1. Place the Maple 12 Windows CD in the CD-ROM drive.
    2. Locate and double-click D:\windows\Disk1\InstData\VM\Maple12WindowsInstaller.exe (where D is the CD-ROM drive that contains the Maple 12 CD).
    3. Double-click Maple12WindowsInstaller.exe from where you downloaded the file.
  3. Follow the on-screen instructions.
  4. In the Choose The Type of Licensing screen, select Network License.
  5. When prompted, enter the name or IP address of the license server.

Maple 12 is now installed. Prior to using Maple 12, you need to configure the license manager.


64-bit Windows Installation Using a Network License

To install Maple 12 on your Windows operating system using a network license, read and complete the following tasks.

Pre-installation Instructions

  1. Close all programs, particularly Microsoft Excel and any previous release of Maple.
  2. Log on as administrator or ensure that you have administrator privileges.
Install Maple 12 to the Client Machines
  1. Ensure that you have reviewed the Pre-installation Instructions.
  2. To begin installing Maple 12, choose one of the following:
    1. Place the Maple 12 Windows CD in the CD-ROM drive.
    2. Locate and double-click D:\windows\Disk1\InstData\VM\Maple12WindowsX86_64Installer.exe (where D is the CD-ROM drive that contains the Maple 12 CD).
    3. Double-click Maple12WindowsX86_64Installer.exe from where you downloaded the file.
  3. Follow the on-screen instructions.
  4. In the Choose The Type of Licensing screen, select Network License.
  5. When prompted, enter the name or IP address of the license server.

Maple 12 is now installed. Prior to using Maple 12, you need to configure the license manager.


Macintosh Installation Using a Network License

To install Maple 12 on your Macintosh operating system, read and complete the following tasks.

Pre-installation Instructions

  1. Ensure that you have administrative privileges.
  2. Close all programs.
Install Maple 12 to the Client Machines
  1. Ensure that you have reviewed the Pre-installation Instructions.
  2. Double-click Maple 12 Installer located on the Maple 12 Macintosh CD or double-click Maple12MacInstaller.zip in the directory where you downloaded the file and then double-click the Maple12MacInstaller icon.
  3. From the Introduction panel, click Continue.
  4. From the Select Destination panel, select the partition on which you want to install Maple 12 and click Continue.
  5. From the Installation Type panel, click Customize.
  6. Select Maple 12 Network License.
  7. When prompted, enter the name or IP address of the license server.

Maple 12 is now installed. Prior to using Maple 12, you need to configure the license manager.


32-bit Linux Installation Using a Network License

To install Maple 12 on your 32-bit Linux operating systems, read and complete the following tasks.

Pre-installation Instructions

  1. Ensure you have appropriate read and write privileges.
  2. Ensure that your system recognizes Rock Ridge extensions.

Install Maple 12 to the Client Machines

  1. Ensure that you have reviewed the Pre-installation Instructions.
  2. Log on to the account that will own the Maple files.
  3. Run installMapleLinux located on the Maple 12 Linux CD or run Maple12Linux32Installer.bin from where you downloaded the file. To run the installer in console mode, use the -i console option.
  4. In the Choose The Type of Licensing screen, select Network License.
  5. When prompted, enter the name or IP address of the license server.

Maple 12 is now installed. Prior to using Maple 12, you need to configure the license manager.


64-bit Linux Installation Using a Network License

To install Maple 12 on your 64-bit Linux operating systems, read and complete the following tasks.

Pre-installation Instructions

  1. Ensure you have appropriate read and write privileges.

Install Maple 12 to the Client Machines

  1. Ensure that you have reviewed the Pre-installation Instructions.
  2. Log on to the account that will own the Maple files.
  3. Run installMapleLinux located on the Maple 12 Linux CD or run Maple12LinuxX86_64Installer.bin from where you downloaded the file. To run the installer in console mode, use the -i console option.
  4. In the Choose The Type of Licensing screen, select Network License.
  5. Follow the on-screen instructions.
  6. When prompted, enter the name or IP address of the license server.

Maple 12 is now installed. Prior to using Maple 12, you need to configure the license manager.


Sun Solaris Installation Using a Network License

To install Maple 12 on your Solaris operating systems, read and complete the following tasks.

Pre-installation Instructions

  1. Ensure you have appropriate read and write privileges.

Install Maple 12 to the Client Machines

  1. Ensure that you have reviewed the Pre-installation Instructions.
  2. Log on to the account that will own the Maple files.
  3. Run installMapleSolaris located on the Maple 12 Solaris CD or run Maple12SunSolarisInstaller.bin from where you downloaded the file. To run the installer in console mode, use the -i console option.
  4. Follow the on-screen instructions.
  5. When prompted, enter the name or IP address of the license server.

Maple 12 is now installed. Prior to using Maple 12, you need to configure the license manager.


Windows Silent Installation

On Windows, it is possible to install using a silent mode option. For Windows 2000, 2003, XP, Vista, or 64-bit Windows follow these instructions. You must ensure that the information in the resource file is accurate.


Pre-installation Instructions
  1. Close all programs, particularly Microsoft Excel and any previous release of Maple.
  2. Log on as administrator or ensure that you have administrator privileges.
  3. Create a resource file.

You can create a resource file automatically by running the installer with the command Maple12WindowsInstaller.exe -r. Follow the on-screen instructions and complete the installation. The installer.properties file will be created on your desktop. You can now use this as your resource for future installs.

Otherwise you can use the example below:

INSTALLER_UI=SILENT

#Choose Install Folder
#---------------------
USER_INSTALL_DIR=C:\\Program Files\\Maple 12

#Install Desktop Shortcuts
#-------------------------
DESKTOP_SHORTCUTS=\"Yes\",\"\"
DESKTOP_SHORTCUTS_1=Yes
DESKTOP_SHORTCUTS_2=
DESKTOP_SHORTCUTS_BOOLEAN_1=1
DESKTOP_SHORTCUTS_BOOLEAN_2=0

#Maple Worksheet Association
#---------------------------
WKS_ASSOC_RESULT=\"Yes\",\"\"
WKS_ASSOC_RESULT_1=Yes
WKS_ASSOC_RESULT_2=
WKS_ASSOC_RESULT_BOOLEAN_1=1
WKS_ASSOC_RESULT_BOOLEAN_2=0

#Choose Watcom Install Folder
#----------------------------
WATCOM_INSTALL_FOLDER=C:\\watcom-1.3

#Maplesoft Activation
#--------------------
RUN_ACTIVATION=\"Activate\",\"\"
RUN_ACTIVATION_1=Activate
RUN_ACTIVATION_2=
RUN_ACTIVATION_BOOLEAN_1=1
RUN_ACTIVATION_BOOLEAN_2=0
USER_PURCHASE_CODE=
USER_PROXY_YES=0
USER_PROXY_NO=1
USER_PROXY_SERVER=
USER_PROXY_PORT=
USER_PROXY_NAME=
USER_PROXY_PASSWORD=

USER_REQUESTED_RESTART=No

  where:
INSTALLER_UI SILENT needs to be included for silent installation.
USER_INSTALL_DIR The install location. Backslashes, spaces, and end of line characters MUST be escaped; the value CANNOT be contained within quotations.
DESKTOP_SHORTCUTS "No" if you do not want shortcuts on your desktop, "Yes" if you do.
USER_REQUESTED_RESTART "No" if you do not want to restart your computer after installation, "Yes" if you do.
RUN_ACTIVATION_BOOLEAN_2 "0" for running the activation step, "1" for skipping the activation step.
For silent single-user installations, this should be set to 1. Activation can be performed when you start Maple.
USER_PURCHASE_CODE Your purchase code. This value only needs to be set if you are activating during installation.
USER_PROXY_YES "0" if you are not activating behind a proxy server, "1" if you are. Only needs to be set if you are activating. If you set this variable to 1, additional settings need to be made (see below).

  1. The OpenWatcom C compiler is used for the Maple compiler feature, which allows you to compile some types of user-written Maple routines to speed up the performance of your code. To install the OpenWatcom C compiler, add these lines to the resource file:

    INSTALL_WATCOM=Yes
    WATCOM_INSTALL_FOLDER=c:\\watcom

    Note: WATCOM_INSTALL_FOLDER must not contain spaces. If the directory name is invalid, Watcom installation will be skipped.

  2. If you set USER_PROXY_YES to 1, you must include your proxy server settings in the resource file:

    USER_PROXY_SERVER=your proxy server's name
    USER_PROXY_PORT=your proxy server's port number

    If your proxy server requires a username and password, specify them with:

    USER_PROXY_NAME=your user name
    USER_PROXY_PASSWORD=your password

    If no username and password are required, you do not need to set these.

  3. Open a command shell.
  4. Launch the installer with the command Maple12WindowsInstaller.exe -f c:\tmp\mapleinstaller.txt (or installer.properties) .

Note: You are not provided with any feedback when you run the installer in this mode.


Windows Network Licensing

Before starting the Windows Network version of Maple 12, you must obtain your license file and start the license manager by completing the following tasks.

Maple 12 requires a Maple 12 license file to operate. License files for earlier versions of Maple do not work with Maple 12. To obtain your license file, you must use the Maple activation program or activate off-line by following the instructions at http://www.maplesoft.com/support/Faqs/Activation. Ensure that you can connect to the Internet as activation requires an Internet connection and follow the steps below. If your computer does not have an Internet connection, please contact Maplesoft customer service.

  1. Choose one of the following:

1. Install FLEXlm and Activation Utilities

  1. Double-click NetworkToolsInstaller_Windows.exe from the CD or from where you downloaded the file.
  2. Follow the on-screen instructions.

2. Activate a Network License

  1. From the Start menu, select Programs>Maple Network Tools>Activate Maple.
  2. You will be prompted to enter your purchase code, hostname, and hostid of your license server. If you are activating behind a proxy server, make sure to enter this information before clicking Next.
  3. You will be prompted to enter additional information including the number of licenses you are activating. Click Next when this is complete.
  4. A license file, maple12.lic, will be saved to the c:\Program Files\Maple Network Tools\activate folder. You will need this license file in the next step.

3i. Start the License Manager for Maple 12 Only

The \FLEXlm\windows directory, installed in the c:\Program Files\Maple Network Tools directory, contains license manager daemons (lmgrd and maplelmg) required to run Maple, as well as utilities to assist you in installing and configuring FLEXlm for your system.

Start the License Manager Daemons

If you intend to use a Novell® server, see Novell Networks.

To set up and start the license manager daemons on a Windows Network Server:

    1. From the Start menu, select Programs >Maple Network Tools ->LMTools.
    2. Under the Service/License File tab, click Configuration using Services.
    3. Click the Config Services tab.
    4. In the Config Services property sheet, enter or browse to the following files:
Service Name Enter a name for the service (optional)
Path to the lmgrd.exe file C:\Program Files\Maple Network Tools\FLEXlm\windows\lmgrd.exe
Path to the license file

C:\Program Files\Maple Network Tools\activate\maple12.lic
Path to the debug log file C:\Program Files\Maple Network Tools\FLEXlm\windows\log.txt
  1. To set up the daemons as a service (recommended), select the Use Services check box. This is available for Windows 2000, 2003, XP, and Vista.
  2. To start the daemons at boot time (recommended), select the Start Server at Power Up check box.
  3. Click Save Service. When prompted to save the service, click Yes.
  4. Click the Start/Stop/Reread tab. In that property sheet, click Start Server to start the license manager daemons.

You can now use Maple 12.

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3ii. Start the License Manager for Maple 12 and Previous Releases of Maple

To run previous releases of Maple as well as Maple 12, you must place all Maple license files in the same directory. If you have other FLEXlm license files stored in one central location, you can store the Maple license files there as well. Note: These steps do not apply to releases prior to Maple 6.

Complete the following tasks:

Task 1: Stop the License Manager

    1. Go to the directory of the FLEXlm utilities that are currently being used.
    2. Double-click  lmtools.exe.
    3. Under the Service/License File tab, click Configuration using Services.
    4. Click the Config Services tab. From the Server Name list, select the service currently being used.
    5. Click the Start/Stop/Read tab, then click Stop Server.

Task 2: Move all Maple License Files to a Common Directory

Using Windows Explorer, move all of the license files to a common directory, for example, C:\Program Files\Maple Network Tools\activate.

Task 3: Start the License Manager Daemons

    1. From the Start menu, select Programs >Maple Network Tools >LMTools.
    2. Under the Service/License File tab, click Configuration using Services.
    3. Click the Config Services tab.
    4. In the Config Services property sheet, enter or browse for the following:
Service Name Enter a name for the service (optional)
Path to the lmgrd.exe file C:\Program Files\Maple Network Tools\FLEXlm\windows\lmgrd.exe
Path to the license file

Enter the path to the directory containing all of the Maple license files. Point to the directory only, not an actual license file.

C:\Program Files\Maple Network Tools\activate
Path to the debug log file C:\Program Files\Maple Network Tools\FLEXlm\windows\log.txt
  1. To set up the daemons as a service (recommended), select the Use Services check box. This is available for Windows 2000, 2003, XP, and Vista.
  2. To start the daemons at boot time (recommended), select the Start Server at Power Up check box.
  3. Enter a name for your service and click Save Service. When prompted to save the service, click Yes.
  4. Click the Start/Stop/Reread tab, click Start Server to start the license manager daemons.

You can now use Maple 12 and any previous release(s) of Maple.

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Novell Networks

FLEXlm does not run on Novell or IPX/SPX. Follow these instructions to install the license manager on any network that is exclusively a Novell environment.

  1. Install TCP/IP on all client machines.
  2. Select a Windows computer that has TCP/IP installed to act as a license server and run the license daemons using the Start License Manager for Maple 12 Only instructions.

Mac OS X Network Licensing

Before starting the Mac OS® X Network version of Maple 12, you must obtain your license file and start the license manager by completing the following tasks.

Maple 12 requires a Maple 12 license file to operate. License files for earlier versions of Maple do not work with Maple 12. To obtain your license file, you must use the Maple activation program or activate off-line by following the instructions at http://www.maplesoft.com/support/Faqs/Activation. Ensure that you can connect to the Internet as activation requires an Internet connection and follow the steps below. If your computer does not have an Internet connection, please contact Customer Service.

1. Install FLEXlm and the Activation Utilities

  1. To begin installing the FLEXlm and Activation Utilities, choose one of the following:
    1. Place the Maple 12 Macintosh CD in the CD-ROM drive.
    2. Double-click NetworkToolsInstaller_Mac.zip from where you downloaded the file.
  2. Run the installer by double-clicking the NetworkToolsInstaller_Mac icon.
  3. Following the on-screen instructions.

2. Activate a Network License

  1. From the Finder, open a terminal window from Applications -> Utilities.
  2. Change to the location of the activation utility directory. By default, /Users/username/Applications/Maple_Network_Tools/activate.
  3. Run the activation script by issuing the command ./activation. To launch activation in console mode, use the -console option.
  4. You will be prompted to enter your purchase code, hostname, and hostid of your license server. If you are activating behind a proxy server, make sure to enter this information before clicking Next.
  5. You will be prompted to enter additional information including the number of licenses you are activating. Click Next when this is complete.
  6. A license file, maple12.lic, will be saved to the /Users/username/Applications/Maple_Network_Tools/activate directory. You will need this license file for the next step.

3i. Start the License Manager for Maple 12 Only

Start the License Manager Daemons

Before you can use Maple 12, you must start the license server. It is recommended that you do not run lmgrd as root because any process run by root is a potential security risk.

  1. Navigate to the location of the FLEXlm utilities for your operating system. By default, /Users/username/Applications/Maple_Network_Tools/FLEXlm.
  2. Start the license manager daemons.
  3. To start the license manager daemon (lmgrd), enter the following command at the prompt:

./lmgrd -c license_file_path -l debug_log &

where license_file_path is the full path and filename of the network license file (by default, /Users/username/Applications/Maple_Network_Tools/activate/maple12.lic), and debug_log is the name of a file to which debugging information is written. The -l option (letter l, not the number 1 (one)) creates the file.

Help for Starting the License Server

If you have any problems starting the license server in the system boot up files, refer to http://www.macrovision.com.

You can now use Maple 12.

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3ii. Start the License Manager for Maple 12 and Previous Releases of Maple

To run previous releases of Maple as well as Maple 12, place all Maple license files in the same directory. If you have other FLEXlm license files stored in one central location, you can store the Maple license files there as well. Note: This does not apply to releases prior to Maple 6.

Complete the following tasks:

Task 1: Stop the License Manager

Go to the location of the FLEXlm utilities that are currently being used. For Maple 11, the default location is /Applications/Maple 11/FLEXlm. Enter the command:

./lmdown

Task 2: Move all Maple License Files to a Common Directory

Copy all the Maple network license files to /Users/username/Applications/Maple_Network_Tools/activate.

Task 3: Start the License Manager Daemons

    1. Navigate to the location of the FLEXlm utilities for your operating system. By default, /Users/username/Applications/Maple_Network_Tools/FLEXlm.
    2. When starting license manager daemons, you must enter the path to the directory containing all license files. By default, /Users/username/Applications/Maple_Network_Tools/activate.

Note: Point to the directory only, not an actual license file.

  1. To start the license manager, enter the following command:

./lmgrd -c license_file_path -l debug_log

where license_file_path is the full path to the directory containing the license files and debug_log is the name of a file to which debugging information is written. The -l option (letter l, not the number 1 (one)) creates the file.

You can now use both Maple 12 and any previous release(s) of Maple.

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UNIX Network Licensing

Before starting the UNIX Network version of Maple 12, you must obtain your license file and start the license manager by completing the following tasks.

Maple 12 requires a Maple 12 license file to operate. License files for earlier versions of Maple do not work with Maple 12. To obtain your license file, you must use the Maple activation program or activate off-line by following the instructions at http://www.maplesoft.com/support/Faqs/Activation. Ensure that you can connect to the Internet as activation requires an Internet connection and follow the steps below. If your computer does not have an Internet connection, please contact Customer Service.

1. Install FLEXlm and the Activation Utilities

  1. On Linux 32-bit, run the NetworkToolsInstaller_Linux.bin file from the CD or from where you downloaded the file.
    On Linux 64-bit, run the NetworkToolsInstaller_LinuxX86_64.bin file from the CD or from where you downloaded the file.
    On Solaris, run the NetworkToolsInstaller_Sun.bin file from the CD or from where you downloaded the file.
  2. Follow the on-screen instructions.

2. Activate a Network License

  1. Change to the location of the activation utility directory. By default, /home/username/Maple_Network_Tools/activate.
  2. Run the activation command. To launch activation in console mode, use the -console option.
  3. You will be prompted to enter your purchase code, hostname, and hostid of your license server. If you are activating behind a proxy server, make sure to enter this information before clicking Next.
  4. You will be prompted to enter additional information including the number of licenses you are activating. Click Next when this is completed.
  5. A license file, Maple12.lic, will be saved to the /home/username/Maple_Network_Tools/activate directory. You will need this license file for the next step.

3i. Start the License Manager for Maple 12 Only

Start the License Manager Daemons

Before you can use Maple 12, you must start the license server. It is recommended that you do not run lmgrd as root because any process run by root is a potential security risk.

  1. Navigate to the location of the FLEXlm utilities for your operating system. By default, /home/username/Maple_Network_Tools/FLEXlm/
  2. Start the license manager daemons.

Using the C Shell

On 64-bit Linux platforms, you must enter the following command before starting the license manager daemon:

setenv LD_ASSUME_KERNEL 2.4.1

To start the license manager daemon (lmgrd), enter the following command at the prompt,

./lmgrd -c license_file_path -l debug_log &

where license_file_path is the full path and filename of the network license file (by default, /home/username/Maple_Network_Tools/activate/Maple12.lic) and debug_log is the name of a file to which debugging information is written. The -l option (letter l, not the number 1 (one)) creates the file.

Using the Korn or Bourne Shell

On 64-bit Linux platforms, you must enter the following command before starting the license manager daemon:

export LD_ASSUME_KERNEL=2.4.1

To start the license manager daemon (lmgrd), enter the following command at the prompt:

nohup lmgrd -c license_file_path -l debug_log 2>&1 &

Run Daemons on Startup

To have the daemons run on startup, edit the appropriate boot script (such as /etc/rc.boot, /etc/rc.local, or /etc/rc2.d/Sxxxx). For example, if you run lmgrd as a boot startup script, you can run it as a regular user by using the following su command at the prompt:

su username -c 'umask 022; lmgrd_path -c license_file_path -l log_path'

where username is a non-privileged user; lmgrd_path is the correct path to the lmgrd file, license_file_path is the network license file, and log_path is the debug log file. It is recommended that the network license file be called Maple12.lic.

Help for Starting the License Server

If you have any problems starting the license server in the UNIX system boot up files, refer to http://www.macrovision.com.

You can now use Maple 12.

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3ii. Start the License Manager for Maple 12 and Previous Releases of Maple

To run previous releases of Maple as well as Maple 12, place all Maple license files in the same directory. If you have other FLEXlm license files stored in one central location, you can store the Maple license files there as well. Note: This does not apply to releases prior to Maple 6.

Complete the following tasks:

Task 1: Stop the License Manager

Go to the location of the FLEXlm utilities that are currently being used. For Maple 11, the default location is /usr/local/maple11/FLEXlm/UNIX/$PLATFORM where $PLATFORM corresponds to the operating system running the license manager. Enter the command:

./lmdown

Task 2: Move all Maple License Files to a Common Directory

Copy all of the Maple network license files to one folder, for example, /home/username/Maple_Network_Tools/activate

Task 3: Start the License Manager Daemons

    1. On 64-bit Linux platforms, you must enter the following command before starting the license manager daemon:

      Using the C shell: setenv LD_ASSUME_KERNEL 2.4.1

      Using the Korn or Bourne shell: export LD_ASSUME_KERNEL=2.4.1

    2. Navigate to the location of the FLEXlm utilities for your operating system. By default, /home/username/Maple_Network_Tools/FLEXlm/.
    3. When starting license manager daemons, you must enter the path to the directory containing all of your license files. By default, /home/username/Maple_Network_Tools/activate.

      Note: Point to the directory only, not an actual license file.

    4. To start the license manager, enter the following command:

      ./lmgrd -c license_file_path -l debug_log

      where license_file_path is the full path to the directory containing the license files and debug_log is the name of a file to which debugging information is written. The -l option (letter l, not the number 1 (one)) creates the file.

You can now use both Maple 12 and any previous release(s) of Maple.

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How to Start Maple

Maple 12 provides users with two worksheet interfaces (graphical user interfaces) and a command-line (text-based) interface. By default, worksheets open in the enhanced and more modern Standard Worksheet. The Classic Worksheet, available on Windows and some UNIX platforms, has the traditional Maple worksheet look and uses less memory. In Windows, you can change the Maple worksheet file association using the Worksheet File Association Selector application. From the Start menu, select Programs>Maple 12>Tools>Worksheet File Association Selector.

Standard Worksheet Maple

You can start Standard Worksheet Maple in either Document mode or Worksheet mode.

Document mode allows you to start solving problems right away, without needing syntax or Maple commands. You can freely combine text and math to produce presentation-quality mathematical documents.

Worksheet mode is most familiar to users of previous versions of Maple. Enter commands on an input prompt to get results. You can still format your worksheets into presentation-quality documents using all of the new features of Maple 12.

Windows

To start Standard Worksheet Maple 12 in Windows,

  • Double-click the Maple 12 shortcut icon from the desktop, if available, or select the Maple 12 program from the Start menu. (If you installed Maple in the default location, from the Start menu, select Programs>Maple 12>Maple 12.)

Macintosh

To start Standard Worksheet Maple 12 on a Macintosh,

  • Double-click the Maple 12 icon in the Applications folder.

Sun Solaris and Linux

To start Standard Worksheet Maple 12 on UNIX or Linux,

  • Modify your command search path to contain your Maple 12 directory (for example, /usr/local/maple/bin) and execute xmaple or execute the full path (for example, /usr/local/maple/bin/xmaple).

Classic Worksheet Maple

Classic Worksheet Maple is not available on the Mac OS X platform, 64-bit Windows or 64-bit Linux.

Windows

To start Classic Worksheet Maple 12 in Windows:

  • Select the Classic Worksheet Maple 12 program from the Start menu. (If you installed Maple in the default location, from the Start menu, select Programs>Maple 12>Classic Worksheet Maple 12.)

Sun Solaris and Linux

The Classic Worksheet is available on 32-bit Linux and Sun Solaris. A command-line flag is required to start the Classic Worksheet on UNIX versions.

To start Classic Worksheet Maple 12:
  • Modify your command search path to contain your Maple 12 directory (for example, /usr/local/maple/bin) and execute maple -cw or execute the full path (for example, /usr/local/maple/bin/maple -cw).

Command-line Maple

The Command-line version of Maple has a text-based user interface. While allowing complete access to the mathematical engine, the Command-line version of Maple requires less system resources. For more information, refer to the Command-line Maple section of the readme.txt file located in your Maple 12 folder.

Excel Add-in

On Windows, Maple 12 has an add-in to Microsoft Excel 2003, 2000, and Excel XP. For more information, refer to the ?Excel help page in the Maple Help system.

Maple Calculator

On Windows, Maple 12 has a convenient graphing calculator interface.

To start the Maple Calculator,

  • Double-click the Maple Calculator shortcut icon from the desktop, if available, or select the Maple Calculator program from the Start menu. (If you installed Maple in the default location, from the Start menu, select Programs>Maple 12>Maple Calculator.)

Manuals

You can access electronic versions of the Getting Started Guide and User Manual from the Help menu in the Standard Worksheet interface. Start Maple 12 and select Help>Manuals, Dictionary, and more>Manuals.

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How to Customize Maple

You can configure Maple to operate in a way that best suits your environment.

How to Change the Working Directory

In the Windows version of Maple, you can change the working directory by creating a shortcut to Maple 12 and assigning it a different directory.

To change the working directory, follow these instructions:

  1. Create a new shortcut for Maple.
  2. Right-click the shortcut icon and select Properties.
  3. Change the location of Maple in the Start in field. The directory listed in the Start in field is the working directory when you start Maple using the shortcut key.

At start up, Maple searches the current working directory for a custom initialization file. It stops searching when it finds the file. For more information, see How to Execute Commands Automatically.

How to Execute Commands Automatically

You can configure Maple to automatically execute a series of commands on start up. This approach is especially useful for setting global variables such as Digits and Order. To do this, create a Maple initialization file. For more information, refer to ?worksheet/reference/initialization in the Maple Help System.

How to Change Launch Options for Standard Interface on Windows

The Standard Worksheet interface reads the ini file bin.win/launch.ini, if present.  The directives recognized are as follows. (To include a comment, specify a pound character (#) as the first character in the line. Ensure that you do not enter any space characters before the pound character.)

# set maximum Java heap size
maxheap=700m

# additional args to pass to Java
java_args=-Dfoo -Dbar

# additional args to pass to Maple
maple_args=-q

# popup dialog showing the startup command (for debugging)
showcmd=true

# enable the Java access bridge (accessibility)
jaccess=true

# disable directX
java2d_nodraw=true

# set default language
language=Fr

# set default browser
browser="c:/Netscape"

Note: Optimal values are used in the launcher.

How to Enable the MATLAB Link

MATLAB® is an interactive programming language for general scientific and technical computation. If you have MATLAB R2006a or later installed, you can enable a link between MATLAB and Maple for Windows, Macintosh, and most UNIX or Linux platforms. For more information, refer to ?Matlab/setup in the Maple Help System.

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OpenWatcom (Windows 32-bit only)

For the 32-bit Windows version, Maple 12 includes the OpenWatcom C compiler. This compiler is used for the Maple compiler feature, which allows you to compile some types of user-written Maple routines to speed up the performance of your code.

To use this feature, you must install the OpenWatcom C compiler when you install Maple 12. The OpenWatcom compiler requires that it be installed in a location whose name contains no spaces (the default is C:\watcom-1.3). During installation, you will have the opportunity to change this default location.

To remove the OpenWatcom C compiler after installation, follow these steps.

  1. Delete the directory in which Watcom was installed.
  2. Delete the WATCOM environment variable.
  3. (Optional) Delete the Watcom paths from the INCLUDE environment variable.
  4. (Optional) Delete the Watcom paths from the PATH environment variable.

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Appendix: System Requirements

Before installing Maple 12, ensure that your computer fulfills the minimum system requirements for your operating system.

Windows System Requirements
Macintosh System Requirements
32-bit Linux Single User System Requirements
64-bit Linux Single User System Requirements
Sun Solaris System Requirements

Web Browser Requirements

Windows System Requirements

Version
CPU

Recommended RAM

Hard Disk
Windows 2000 Professional
Intel Pentium III 650 MHz or higher or fully compatible
512 MB
1 GB
Windows 2000 Server
Intel Pentium III 650 MHz or higher or fully compatible
512 MB
1 GB
Windows XP Pro
Intel Pentium III 650 MHz or higher or fully compatible
512 MB
1 GB
Windows XP Home
Intel Pentium III 650 MHz or higher or fully compatible
512 MB
1 GB
Windows 2003 Server

Intel Pentium III 650 MHz or higher or fully compatible

512 MB

1 GB

64-bit Windows (XP or Vista)
AMD X86_64
1 GHz
Intel Xeon
Intel 64
512 MB
1 GB
Vista Home Basic
Intel Pentium III
1 GHz
512 MB
1 GB
Vista
Home Premium
Business
Ultimate Edition
Intel Pentium III
1 GHz
1 GB
1 GB
  • CD-ROM drive (for CD installation).
  • 16-bit color at 1024 by 768 (or greater) resolution recommended.
  • Internal TCP/IP connections enabled.
  • System performance may be affected if running below the recommended memory requirement.
  • Classic Worksheet is not available on 64-bit Windows.

Macintosh System Requirements

Vendor

Processor

Operating System

Version

Recommended RAM

Hard Disk

Apple

Intel

OS X

10.4.4 or later

512 MB

1 GB

Apple

G4, G5

OS X

10.4 or later

512 MB

1 GB

  • Java™ Runtime Environment 1.4.2 or higher installed.
  • CD-ROM drive (for CD installation).
  • 16-bit color at 1024 by 768 (or greater) resolution recommended.
  • Internal TCP/IP connections enabled.
  • Classic Worksheet is not available on this platform.
  • System performance may be affected if running below the recommended memory requirement.

32-bit Linux System Requirements

Vendor
Operating System Version
CPU
Recommended RAM
Hard Disk
Red Hat
Enterprise 4
Enterprise 5
Intel Pentium III 650 MHz or equivalent 512 MB 1 GB
SUSE
9.3
10.1
10.2
Intel Pentium III 650 MHz or equivalent 512 MB 1 GB
Ubuntu
7
Intel Pentium III 650 MHz or equivalent 512 MB 2 GB
  • CD-ROM drive (for CD installation).
  • 16-bit color at 1024 by 768 (or greater) resolution recommended.
  • X11 R6.
  • Internal TCP/IP connections enabled.
  • System performance may be affected if running below the recommended memory requirement.

64-bit Linux System Requirements

Hardware Vendor
Operating System Version
CPU
Recommended RAM
Hard Disk
AMD (X86_64)
SUSE Enterprise 9
SUSE Enterprise 10
Red Hat Enterprise 4
Red Hat Enterprise 5
Intel 64 512 MB 2 GB
Ubuntu 7
Intel 64 512 MB
2 GB
  • CD-ROM drive (for CD installation).
  • 16-bit color at 1024 by 768 (or greater) resolution recommended.
  • X11 R6.
  • Internal TCP/IP connections enabled.
  • System performance may be affected if running below the recommended memory requirement.
  • Classic Worksheet is not available on this platform.

Sun Solaris System Requirements

Vendor

Hardware

Operating System

Version

Recommended RAM

Hard Disk

Sun

SPARC

Solaris

9
10

512 MB

1 GB

  • CD-ROM drive (for CD installation).
  • 16-bit color at 1024 by 768 (or greater) resolution recommended.
  • X11 R6.
  • Internal TCP/IP connections enabled.
  • System performance may be affected if running below the recommended memory requirement.
Web Browser Requirements

The following components are required to view 2-D math when exporting to HTML with the MapleViewer:
  • Internet Explorer or Mozilla 2.0 with Java Plug-in enabled.
  • Java Runtime Environment version 1.5.0 or later.

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Troubleshooting

Issue:
Starting the Maple license server on a Solaris 9 machine returns a FLEXlm error of -16,287. The debug log contains the following information:

(maplelmg) Vendor daemon can't talk to lmgrd
(Cannot read data from license server (-16,287:22 "Invalid argument"))
(lmgrd) Vendor daemon died with status 39

Resolution:
This is a known file descriptor problem with FLEXlm and the Solaris operating system. To workaround this problem, you must create and execute the following script,

#!/bin/sh
ulimit -n 1024
ulimit -H -n 1024
lmgrd [...]

where [...] represents the arguments you use with lmgrd (e.g. lmgrd -c Maple12.lic -l debug.log). This resets the file descriptor limit for lmgrd, which resolves the problem.

Issue:
Starting Standard Maple on a Windows computer displays a dialog with the message "connecting..." and then another message indicating that the firewall is conflicting with Maple.

Resolution:
This is likely due to an interaction between Maple and a personal firewall installed on the same machine. The firewall can interfere with establishing an internal network connection on the local computer. The connection required is to "localhost" on the computer and not a connection to an external source.
This problem occurs also with single user installations of Maple. Configure your firewall to grant full permissions to the following Maple files:

..\Maple 12\jre\bin\maple.exe
..\Maple 12\bin.win\mserver.exe
..\Maple 12\bin.win\cwmaple.exe
..\Maple 12\bin.win\cmaple.exe

Consult your firewall software documentation for details.

Issue:
Maple 12 installed without problems on a Windows computer that has more than 1 GB of memory, but the Standard worksheet will not start. The Maple 12 splash screen appears, but the program does not launch.

Resolution:
When Maple starts, it sets the maximum amount of memory Java may potentially use based on the amount of physical memory in the machine. If that maximum is too high, Java refuses to start. Therefore, on machines with a lot of physical memory, Maple may not start either. This problem has been reported to Sun Microsystems®.

To decrease the amount of memory used by Java on Windows, you can edit the file launch.ini in the Maple bin.win folder (default C:\Program Files\Maple 12\bin.win).

Try adding the line

maxheap=800m

after the line

language=en

to change the heap allocated to 800MB. This change does not affect the amount of memory available to non-Java components of Maple, including the math engine, which will still take advantage of the machine's internal memory when solving large problems.

If this does not work, experiment with the size value to find one that works for you. If you continue to have difficulties, contact Maplesoft Technical Support.

Issue:
Trying to install Maple 12 on a Windows 2003 Server returns the error "The instructions at "0x004109d0" referenced memory at 0x00000000. Memory could not be written", or the installer quits with no error message.

Resolution:
This behavior is likely caused by Data Execution Prevention that is automatically installed and turned on in Windows 2003 Server when SP1 is installed.

To turn off DEP, or to add the Maple installer (and Maple itself) to the list of exceptions for DEP, go to Control Panel>System>Advanced>Data Execution Prevention.

For more information on this see http://support.microsoft.com/kb/875352

Issue:
Upon mounting the Maple 12 CD on my Linux machine no files are visible.

Resolution:
The Single User CD contains the install files for all three platforms. Each platform's install files are available only from that platform. If you are trying to install on Linux and are seeing only Mac OS X files, it is likely that the CD is not mounted correctly.

Try mounting the CD with the command:

mount -t iso9660 <device> <mountpoint>

This may require root privileges.

Issue:
Upon starting the license server, you get the error "Incorrectly built binary which accesses errno or h_errno directly. Needs to be fixed."
This might happen on SUSE 9.x, Mandrake 10, and Red Hat 9 / WS 3.

Resolution:
Enter the following command before starting the license manager daemon:

setenv LD_ASSUME_KERNEL 2.4.1

Issue:
When starting a license server you get the error,
"license manager: can't initialize: Cannot find license file
The license files (or server network addresses) attempted are listed below. Use LM_LICENSE_FILE to use a different license file, or contact your software provider for a license file."

Resolution:
Enter the following command before starting the license manager daemon,

setenv LM_LICENSE_FILE license_file_path

where license_file_path is the full path to the directory containing the license files.

Issue:
You are unable to install Maple on a Linux box due to insufficient space in both /tmp and /home/username.

Resolution:
Install Anywhere uses an environment variable called IATEMPDIR to assign the location of a temp directory for use during installation. If neither your /tmp or /home/username directories have sufficient free space for the required operations, the installation process will fail.

If you have access to another drive or partition with more free space, you can set a new temp directory using the following two commands:

export IATEMPDIR=/pathname
setenv IATEMPDIR /pathname

where pathname represents a writable directory with more free space available than the two default directories.

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Trademarks

Note: Maple uses the Macrovision Corporation FLEXlm as its license manager. This document contains all the information you require for a standard Maple installation. For more information, refer to the FLEXlm documentation at http://www.macrovision.com.

Maple, Maplesoft, and Waterloo Maple are trademarks of Waterloo Maple Inc.
Microsoft, Windows, Windows Vista, Excel and Internet Explorer are registered trademarks of Microsoft Corporation.
Macintosh and Mac OS are registered trademarks of Apple Computer, Inc.
Sun and Sun Solaris are registered trademarks of Sun Microsystems, Inc.
OpenGL is a registered trademark of Silicon Graphics Inc.
MATLAB is a registered trademark of The MathWorks, Inc.
FLEXlm is a trademark of Macrovision Corporation.
All other brand names or product names are trademarks or registered trademarks of their respective companies.

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