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Service Productivity Management

Improving Service Performance using Data Envelopment Analysis (DEA)

© 2006

Hard cover - Print (ISBN: 978-0-387-33211-6)

Electronic (ISBN: 978-0-387-33231-4)

Soft cover - Print (ISBN: 978-1-4614-9805-6)

View this book on SpringerLink

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Download Extras Archive File - 978-1-4614-9805-6 Download extras archive files for 978-1-4614-9805-6