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Customer Satisfaction Evaluation

Methods for Measuring and Implementing Service Quality

© 2010

Hard cover - Print (ISBN: 978-1-4419-1639-6)

Electronic (ISBN: 978-1-4419-1640-2)

Soft cover - Print (ISBN: 978-1-4614-2502-1)

View this book on SpringerLink

Download Product Archive File - 978-1-4419-1640-2 Download product archive files for 978-1-4419-1640-2