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Managing Service Productivity

Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance

© 2014

Hard cover - Print (ISBN: 978-3-662-43436-9)

Electronic (ISBN: 978-3-662-43437-6)

Soft cover - Print (ISBN: 978-3-662-51201-2)

View this book on SpringerLink

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