ISBN: 3-540-66211-1
TITLE: Electronic Business Revolution
AUTHOR: Cunningham, Peter; Frschl, Friedrich
TOC:

Introduction XI
"Revolutions" Do Occur XII
What Is "Electronic Business"? XV
1 Whirlwind of Change 1
Why Me, Why Now? 3
New Rules in an Ancient Game 4
Threat or Opportunity? 7
What is "Electronic Business"? 9
Electronic Business Starts to Flower 11
Electronic Catalogs: Selling Made Simple 13
Electronic Catalogs: Buying Made Better 15
Falling Barriers, Falling Prices 18
Banking on the Internet 19
Best of Both Banking Worlds 22
Insurance 23
Investing Online 25
Online Retailing 28
The Disappearing Middlemen 31
The Amazon Skyrocket 33
Traveling On 36
Everything Works Online, Except for the Mall Experience 37
Advertising and the Media 39
Selling Sex and Gambling 41
2 Electronic Business Background 45
Transition from Geographic to Electronic Communities 45
Geographic Boundaries Are Changing Rapidly 47
Businesses Are Built to Serve Communities 47
Globalization 48
Globalization of Ownership 52
Globalization of Financial Systems 54
From the Organizational to Individual Mindset 55
Revolution in Telecommunications 58
Internal Processes 60 
Organizations as Federations 60
Dictators Are Out in Organizations as Well 61
Productivity Improvements 64
Productivity No Longer the Only Key 65
The Entrepreneur as Leader 67
Intellectual Property Rights 69
3 Electronic Business Technology 71
Basic Technologies 72
Computing 75
Telecommunications Transmission 77
Connection Technologies for the Internet 78
Access Technologies 78
Consumer Electronics 80
Security 81
The Internet 83
The Web and the Browser 84
Everybody's a Publisher 85
The Internet as an Enabler of Technology 87
Migration from Client/Server to Internet Technology 87
Software 94
Application Development 94
Development Tools 95
The Impact of Java 95
Coding the Process 97
The Future 98
4 Electronic Business Barriers 101
Fundamental Issues 102
Knowing What to Do 102
Crossing the Chasm 104
Getting the Right People 106
Who Do You Do It With? 107
Organizational Barriers 109
Impact on Organizations 110
Transition 112
How Do You Organize Electronic Business? 114
Responsibility 115
Channel Conflict 116
Operational Barriers 117
Management of Security, Authentification and Access 117
Creation and Maintenance of Content 118
Performance and Scaling 119
User Interface Barriers 121
Financial Barriers 122
Costs 122
Pricing 124
Billing 125
Collection and Payment 125
Digital Cash 126
Accounting Systems 126
Taxes 127
Technology Barriers 128
Security 128
Standards 130
Integration 132
The Y2K Situation 132
Language Barriers 133
Legal Barriers 134
Copyrights and Trademarks 134
Licensing 135
Government Regulations 135
5 Industry Examples for the 21st Century 137
Electronic Business Market Forecasts 137
Electronic Investing and Finance 142
Electronic Banking 143
Digital Money 143
Banks of the Future 146
Breaking down Barriers 148
SOHO Electronic Banking 150
Insurance 152
Travel 153
Retailing 156
Media 160
Telecommunications 162
Need for Business R & D 165
6 Beyond Tomorrow 167
Electronic Business Perspectives for the Individual 167
Power to the Individual 167
Increased Fragmentation 169
Participation 170
Creative Content 171
Education 172
Community Managers 173
Electronic Business Perspectives for Organizations 174
The Electronic Commerce Landscape 174
Penetration of Electronic Commerce 177
Electronic Trading Community Development 178
Electronic Auctions 179
Electronic Business Changes the Marketing Industry 179
New Electronic Business Services 180
Four Key Parameters 180
Internet Services Coming Your Way 183
In-House Versus Packaged Applications 183
Applications Software 184
Rebirth of the Service Bureau 185
Emerging Application Service Providers 188
Growth of Application Rental 189
Trends and Issues 190
Early Adopters 190
Peering Agreements 191
Electronic Applications Over the Next Five Years 192
Later On 194
7 Myths and Imperatives of Electronic Business 197
Beware the Myths 197
Electronic Business Imperatives 203
Conclusion 210
Appendix A Siemens Business Services 211
Positioned for the Future 212
Built-In Convergence 214
Exemplary Electronic Business Solutions 215
Internet Service Provider for Garanti Bank 215
NetBank AG: An Internet-Only Bank 217
Bank Austria: One-to-One Banking 218
TECCOM: E-Commerce for Vehicle Spares 219
Siemens Mall: E-Commerce-Business to Business 221
Smart Card Solution for Ruhr University Bochum 222
SBS Track Record 223
Appendix B Glossary of Terms 227
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