ISBN: 3540434798
TITLE: Business Process Excellence
AUTHOR: Scheer et al.
TOC:

ARIS: From the Vision to Practical Process Control 1
August-Wilhelm Scheer
The ARIS Toolset 15
Wolfram Jost and Karl Wagner
Business Process Management: A Core Task for any Company Organization 33
Wolfram Jost and August-Wilhelm Scheer
Using SCOR and Other Reference Models for E-Business Process Networks 45
Mathias Kirchmer, George Brown and Herbert Heinzel
Strategy and Processes. Two in One Project at ZEC Bydgoszcz SA 65
Witold Horowski, Pawel Olsztynski and Rza Czarnecka
Using ARIS to Manage SAP Interoperability 87
Thomas R. Gulledge, Georg Simon and Rainer A. Sommer
Business Process Improvement and Software Selection Using ARIS at a Mid-Market Manufacturing Company 109
Ed Brady and Marc Scharsig
Business Process Management: Combining Quality and Performance Improvement 129
Andrzej Plucinski and Grzegorz B. Gruchman
Process Design and Implementation with ARIS 149
Antonela Divic Mihaljevic
Using BPR Tools in Business Process Education 175
Alexander Hars
Process Modelling and Simulation in the Media Industry: The Television New Zealand Example 187
Michael Rosemann and Steve Browning
Business Process Analysis and Design for Performance Improvement in Utilities Companies 199
Karel Dietrich-Nespen, Paul Eschbach, Klaus Miksch and Karel Hrbek
Design of a Process Model with ARIS Toolset for a Telecommuuication Company 223
Marek Mitcek and Zdenek Zvodn
IS0 9001 Certification of the Selection and Recruitment Department of Air France (DP.GS) 237
Benot Vannier, Laurent de Castelbajac and Laurent Teysseyre
ARIS in BT 247
Rob Davis and Colin Paton
Appendix: The Authors 265
END
