ISBN: 3790814881
TITLE: New Trends in Banking Management
AUTHOR: Zopounidis
TOC:

Banking Quality, Efficiency, Profitability and Customer Satisfaction Analysis
An Empirical Study of Service Quality Perspectives in Public and Private Banks 3
Ch. Spathis, E. Petridou, N. Glaveli
Assessing Efficiency of Bank Branches: An Application of Data Envelopment Analysis (DEA) 21
A. Anastasiou, J. Mitropoulos, A. Sissouras
Comparative Satisfaction Measurement of ATMS vs Tellers 37
A. Bouranta, A. Kouremenos, Y. Siskos
A Multicriteria Approach to Asssess the Performance of Greek Banking System: The Case of Greece 53
O. Stathas, K. Kosmidou, M. Doumpos, C. Zopounidis
Business Failure and Credit Risk Assessment
Business Failure Prediction: A Review and Analysis of the Literature 71
M. Daubie, N. Meskens
On the Use of a Combination Approach to Automated Knowledge Acquisition Based on Neural Networks and Fuzzy Logic with Regard to Credit Scoring Problems 87
M. Michalopoulos, G. Dounias, D. Hatas, C. Zopounidis
Banking Organization, Banking Marketing and Customer Relationship Management
Bank-Firm Relationship: A Review of the Theoretical Literature 105
M. Troege
From Banking on Customers to Banking on Regions: A Flexible, Diffusive Bricks & Mortar Network Organization for Real Focus on Customers 119
D. G. Karellas, D.S. Stamoulis
Integrated Customer Relationship Management in the Banking Sector 135
M. Vlachopoulou, V. Manthou, O. Ioannidis
Bank Mergers, Acquisition and Concentration
Mergers and Acquisitions in the European Banking Sector: The Case of BNP and Paribas 151
J. Gupta, A. Chevalier
Restructuring of Development Banks in the Context of a Market Economy: The Case of India 173
D. Singh, N. Dhillon
Net Interest Income, Balance Sheet Structure and Interest Rates 189
Ch. Staikouras, G. Wood
Portfolio Management and Risk Assessment
Value at Risk Bounds for Portfolios of Non-Normal Returns 207
E. Luciano, M. Marena
Value at Risk with High Frequency Data 223
E. Barucci, R. Ren
Stock Index Arbitrage and Stock Price Volatility in the Athens Derivatives Exchange 233
M. Michalopoulos, C. Zopounidis, K. Stavroulakis
Evaluating Mutual Fund Performance: An Overview 251
K. Pendaraki, C. Zopounidis
Risk Logistics in Banking Management
Risk Logistics in Banking Management 279
C. D. Tarantilis, C. T. Kiranoudis
Investment Evaluation of a Suburban Coastal Transport System 293
E. Sambracos
Author Index 307
Directory of Contributors 309
END
