ISBN: 3540438483
TITLE: Handbook of Knowledge Management Vol. 2
AUTHOR: Holzapple
TOC:

VOLUME 2: KNOWLEDGE DIRECTIONS
Preface VII
Contributors to Volume 2 XXI
PART V. TECHNOLOGIES FOR KNOWLEDGE MANAGEMENT
CHAPTER 33
Tracking the Role and Evolution of Commercial Knowledge Management Software 5
Eric Tsui
CHAPTER 34
Technologies for Knowledge Storage and Assimilation 29
Dan O'Leary
CHAPTER 35
Knowledge Processes and Meta Processes in Ontology-Based Knowledge Management 47
Steffan Staab, Rudi Studer, and York Sure
CHAPTER 36
Technology for Acquiring and Sharing Knowledge Assets 69
Geoffrey Malafsky
CHAPTER 37
Knowledge Searching and Services 85
Susan Conway
CHAPTER 38
Technologies for Knowledge Distribution 109
Paul Gray and Sean Tehrani
CHAPTER 39
Peer-to-Peer Knowledge Management 129
Ajana Susarla, De Liu, and Andrew Whinston
CHAPTER 40
Technologies for Knowledge Derivation 141
Dan Davenport and Mark Sena
CHAPTER 41
Knowledge Discovery and Data Mining 157
Chih-Ping Wei, Selwyn Piramuthu, and Michael J. Shaw
PART VI. OUTCOMES OF KNOWLEDGE MANAGEMENT
CHAPTER 42
The Dynamic Capabilities of Firms: An Introduction 195
David Teece and Gary Pisano
CHAPTER 43
The Knowledge Chain for Competitiveness 215
Clyde W. Holsapple and Meenu Singh
CHAPTER 44
Achieving Knowledge Management Outcomes 253
Carla O'Dell, Susan Elliot, and Cindy Hubert
CHAPTER 45
Exploiting Knowledge for Productivity Gains 289
Adriaan Jooste and Karl Wiig
CHAPTER 46
Knowledge Management and Agility 309
Rick Dove
CHAPTER 47
An Atlas for Knowledge Innovation: Migration from Business Planning 331
Debra M. Amidon and Darius Mahdjoubi
CHAPTER 48
Valuing the Knowledge Management Function 353
Heather Smith and James McKeen
CHAPTER 49
A Guide for Measuring the Value of KM Investments 369
Susan Hanley and Geoffrey Malafsky
PART VII. KNOWLEDGE MANAGEMENT IN ACTION
CHAPTER 50
Knowledge Management in Organizations: The State of Current Practice 395
Heather Smith and James McKeen
CHAPTER 51
Successful KM Implementations: A Study of Best Practice Organizations 411
Carla O'Dell, FariDa Hasanali, Cindy Hubert, Kimberly Lopez, Peggy Odem, and Cynthia Raybourn
CHAPTER 52
The Knowledge Strategy Process 443
Rob van der Spek, Josef Hofer-Alfeis, and Jan Kingma
CHAPTER 53
The Force of Knowledge: A Case Study of KM Implementation in the Department of Navy 467
Dan Porter and Alex Bennet
CHAPTER 54
From Inventions Management to Intellectual Capital Management at Dow Chemical Company: A lOO+ Year Journey 489
Sharon Oriel
CHAPTER 55
Driving Knowledge Management at Ford 501
Dar Wolford and Stan Kwiecien
CHAPTER 56
Managing Intellectual Capital at Cisco 511
Thomas Kelly and Diane Bauer
CHAPTER 57
Transforming Theory into Fact: Hands-On Knowledge Management
Initiatives Built on a Reinsurer's Pile of Junk 533
Arthur DeTore and Jennifer Balliet-Milholland
CHAPTER 58
Knowledge Flow through a Military Joint Task Force Operation 549
Mark Nissen
CHAPTER 59
Building a Knowledge Management Foundation at Microsoft Consulting Services 565
Susan Conway
PART VIII. THE KNOWLEDGE MANAGEMENT HORIZON
CHAPTER 60
Knowledge Management Education: An Overview of Programs and Instruction 58 1
Steven Ruth, Virgil Frizzell, and Nancy Shaw
CHAPTER 61
Evolving Business Forms for the Knowledge Economy 605
Verna Allee
CHAPTER 62
Designing the Knowledge Organization of the Future: The Intelligent Complex Adaptive System 623
Alex Bennet and Dave Bennet
CHAPTER 63
Commercialization: The Next Phase of Knowledge Management 639
David Skymze
CHAPTER 64
The Convergence of Electronic Business and Knowledge Management 657
Clyde W. Holsapple and Meenu Singh
CHAPTER 65
The Curious Success of Knowledge Management 679
Alan Kay
Keyword Index 689
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