ISBN: 3540401288
TITLE: Template-driven Consulting
AUTHOR: Seebacher
TOC:

Preface VII
The Economic Challenge VIII
The Technical Challenge VIII
EXECUTIVE SUMMARY
Template-driven Consulting: A Concise Overview 1
Introduction 1
The Approach 2
The Methodology 2
The Benefits of TDC 4
The Bottom Line 4

CHAPTER 1
Template-driven Consulting: An Introduction 5
The Origins of TDC 6
Description of TDC 7
Background of TDC 10
Objective of this Book 12
Approach of the Book 13
Benefits for the Reader 14
CHAPTER 2
A Managerial Evaluation of the Consulting Market 19
The Contingency Situation 20
CHAPTER 2
A Managerial Evaluation of the Consulting Market 19
The Contingency Situation 20
Overview and Evaluation of Key Industries 23
Convergence as a Driving Force 39
Overview of the Consulting Industry 41
The Changing Consulting Industry 43
CHAPTER 3
The Changing Business Environment 47
Increasing Transparency 47
Boundaryless Networking 50
Increasing Intangibility of Knowledge 56
Growing Cost Pressure 59
Increasing Resistance Towards Consultancy 61
Small Is Beautiful 64
Trust and Personality versus Brand 67
Quality for Fair Price 68
Facilitation versus Delivery 68
CHAPTER 4
The Learning Dimension of TDC 71
Historical Perspective and Early Approaches 72
Theoretical Background 73
Cognitive Social Learning - Core to TDC 77
Neuro-Linguistic Programming and Its Impact on TDC 79
The Individual's Learning Perspective 81
Templates and Linked Learning Typologies 87
Challenges of Template-driven Learning 89
Advantages of Template-based Learning 92
Template-based Learning and Consulting 96
CHAPTER 5
The Process Perspective of TDC 99
Template-driven Consulting: The Definition 100
The Core Steps of Every Consulting Process 101
Conventional Consulting Processes 106
Recent Consulting Paradigm Shifts 114
Template-driven Consulting - The Four Phases 117
CHAPTER 6
The Tool Dimension of TDC 123
Definition of Templates 124
Historical Development of Templates 125
Key Elements of Efficient Templates 128
Development Path of Templates 132
Typology of Templates and Different Types 136
CHAPTER 7
The Required Skills Triad 141
Abstraction Ability 142
Dual-level Coaching 148
Generic Process Thinking 156
CHAPTER 8
Case Study: Elastogran GmbH 161
TDC in the Area of Innovation Management 161
Description of the Client 161
The Contingency Situation 162
Problem Definition and Understanding 164
Process Evolvement and Abstraction 165
Template Generation 167
Project Work Implementation 168
Quantitative and Qualitative Project Results 172
CHAPTER 9
Case Study: Deloitte Consulting 175
TDC in the Area of Process Reengineering 175
Description of the Client 175
The Contingency Situation 176
Problem Definition and Understanding 177
Process Evolvement and Abstraction 178
Template Generation 179
Project Work Implementation 182
Quantitative and Qualitative Project Results 188
CHAPTER 10
Case Study: Allianz Group 191
TDC in the Area of Organizational Development 191
Description of the Client 191
The Contingency Situation 192
Problem Definition and Understanding 195
Process Evolvement and Abstraction 197
Template Generation 200
Project Work Implementation 214
Quantitative and Qualitative Project Results 216
The Future 217
Resume 219
CHAPTER 11
The Benefits of TDC 221
Decreasing Expenditures 222
Process Thinking 223
Knowledge Transfer 223
Focus on Teams and Teamwork 224
Overcoming Shortsightedness and Departmental Thinking 225
Motivation of Employees 225
Conclusion 226
Further Reading 229
Index 247
END
