ISBN: 3540200053
TITLE: Handbook of Knowledge Management, Vol. 1
AUTHOR: Holzapple
TOC:

VOLUME 1: KNOWLEDGE MATTERS
Preface VII Contributors to Volume 1 XXI
PART I: FOUNDATIONS OF KNOWLEDGE MANAGEMENT
CHAPTER 1
The Rise of the Knowledge Organization 1
Dave Bennet and Alex Bennet
CHAPTER 2
Knowledge Managers: Who Are They and What Do They Do? 21
James D. McKeen and D. Sandy Staples
CHAPTER 3
On Knowledge Work 43
Ulrike Schultze
CHAPTER 4
Knowledge Fields: Some Post-9/11 Thoughts about the Knowledge-Based Theory of the Firm 59
J.-C. Spender
CHAPTER 5
The Knowledge Economy 73
Paul M. Romer interviewed by Joel Kurtzman
CHAPTER 6
A Knowledge Management Ontology 89
Clyde W. Holsapple and K. D. Joshi
PART II. KNOWLEDGE: A KEY ORGANIZATIONAL RESOURCE
CHAPTER 7
Knowledge and Competence as Strategic Assets 129
David J. Teece
CHAPTER 8
The Intellectual Capital of Nations 153
Leif Edvinsson
CHAPTER 9
Knowledge and Its Attributes 165
Clyde W. Holsapple
CHAPTER 10
Making Knowledge Visible through Knowledge Maps:
Concepts, Elements, Cases 189
Martin J. Eppler
CHAPTER 11
Organizational Memory 207
Murray Jennex and Lorne Olfman
CHAPTER 12
Organizational Culture as a Knowledge Resource 235
Timothy Kayworth and Dorothy Leidner
CHAPTER 13
Does Accounting Account for Knowledge? 253
Dan N. Stone and Sony Warsono
CHAPTER 14
Knowledge Management in Action? 271
Jacky Swan
PART III. KNOWLEDGE PROCESSORS AND PROCESSING
CHAPTER 15
Agents, Artifacts, and Transformations: The Foundations of Knowledge Flows 301
Brian (Bo) Newman
CHAPTER 16
Organizational Knowledge Acquisition 317
Brian R. Gaines
CHAPTER 17
Problem Solving: A Knowledge Management Process 349
Thomas Whalen and Subhashish Samaddar
CHAPTER 18
Knowledge Creation 367
Suzie Allard
CHAPTER 19
Sensemaking Processes in Knowledge Management 381
Richard J. Boland Jr. and Youngjin Yoo
CHAPTER 20
Creating and Facilitating Communities of Practice 393
Heather A. Smith and James D. McKeen
CHAPTER 21
Knowledge Sharing Proficiencies: The Key to Knowledge Management 409
Jay Liebowitz and Yan Chen
CHAPTER 22
Business Process as Nexus of Knowledge 425
Omar A. El Sawy and Robert A. Josefek, Jr.
CHAPTER 23
The Partnership between Organizational Learning and Knowledge Management 439
Alex Bennet and Dave Bennet
PART IV. INFLUENCES ON KNOWLEDGE PROCESSING
CHAPTER 24
Valuing Knowledge Management Behaviors: Linking KM Behaviors to Strategic Performance Measures 461
Susan Conway
CHAPTER 25
A Framework for Security, Control and Assurance of Knowledge Management Systems 477
Rodger Jamieson and Meliha Handzic
CHAPTER 26
Alternative Strategies for Leveraging the Knowledge Asset: A Framework for Managerial Decision-Making 507
John S. Storck and John C. Henderson
CHAPTER 27
The Leaders of Knowledge Initiatives: Qualifications, Roles, and Responsibilities 523
Alex Bennet and Robert Neilsen
CHAPTER 28
The 7 C's of Knowledge Leadership: Innovating our Future 539
Debra M. Amidon and Doug Macnamara
CHAPTER 29
Trust and Knowledge Management: The Seeds of Success 553
Dianne P. Ford
CHAPTER 30
Why Knowledge Management Systems Fail: Enablers and Constraints of Knowledge Management in Human Enterprises 577
Yogesh Malhotra
CHAPTER 31
Identifying and Transferring Internal Best Practices 601
Carla O'Dell and C. Jackson Grayson
CHAPTER 32
Strategic Knowledge Managing in the Context of Networks 623
Sven A. Carlsson
Keyword Index 651
VOLUME 2: KNOWLEDGE DIRECTIONS
Preface VII Contributors to Volume 2 XXI
PART V. TECHNOLOGIES FOR KNOWLEDGE MANAGEMENT
CHAPTER 33
Tracking the Role and Evolution of Commercial Knowledge Management Software 5
Eric Tsui
CHAPTER 34
Technologies for Knowledge Storage and Assimilation 29
Dan E. O'Leary
CHAPTER 35
Knowledge Processes and Meta Processes in Ontology-Based Knowledge Management 47
Steffan Staab, Rudi Studer, and York Sure
CHAPTER 36
Knowledge Searching and Services 69
Susan Conway
CHAPTER 37
Technology for Acquiring and Sharing Knowledge Assets 85
Geoffrey P. Malafsky
CHAPTER 38
Technologies for Disseminating Knowledge 109
Paul Gray and Sean Tehrani
CHAPTER 39
Peer-to-Peer Knowledge Management 129
Ajana Susarla, De Liu, and Andrew B. Whinston
CHAPTER 40
Technologies for Knowledge Derivation: On-Line Analytical Processing 141
Dan Davenport and Mark Sena
CHAPTER 41
Knowledge Discovery and Data Mining 157
Chih-Ping Wei, Selwyn Piramuthu, and Michael J. Shaw
PART VI. OUTCOMES OF KNOWLEDGE MANAGEMENT
CHAPTER 42
The Dynamic Capabilities of Firms 195
David Teece and Gary Pisano
CHAPTER 43
The Knowledge Chain Model: Activities for Competitiveness 215
Clyde. W. Holsapple and Meenu Singh
CHAPTER 44
Achieving Knowledge Management Outcomes 253
Carla O'Dell, Susan Elliot, and Cindy Hubert
CHAPTER 45
Exploiting Knowledge for Productivity Gains 289
Karl M. Wiig and Adriaan Jooste
CHAPTER 46
Knowledge Management and Agility: Relationship and Roles 309
Rick Dove
CHAPTER 47
An Atlas for Knowledge Innovation: Migration from Business Planning to Innovation Strategy 331
Debra M. Amidon and Darius Mahdjoubi
CHAPTER 48
Valuing the Knowledge Management Function 353
Heather A. Smith and James D. McKeen
CHAPTER 49
A Guide for Measuring the Value of KM Investments 369
Susan Hanley and Geoffrey Malafsky
PART VII. KNOWLEDGE MANAGEMENT IN ACTION
CHAPTER 50
Knowledge Management in Organizations: The State of Current Practice 395
Heather A. Smith and James D. McKeen
CHAPTER 51
Successful KM Implementations: A Study of Best Practice Organizations 411
Carla O'Dell with Farida Hasanali, Cindy Hubert, Kimberly Lopez, Peggy Odem, and Cynthia Raybourn
CHAPTER 52
The Knowledge Strategy Process 443
Rob van der Spek, Josef Hofer-Alfeis, and Jan Kingma
CHAPTER 53
The Force of Knowledge: A Case Study of KM Implementation in the Department of Navy 467
Alex Bennet and Dan Porter
CHAPTER 54
From Inventions Management to Intellectual Capital Management at The Dow Chemical Company: A 100+ Year Journey 489
Sharon L. Oriel
CHAPTER 55
Driving Knowledge Management at Ford Motor Company 501
Dar Wolford and Stan Kwiecien
CHAPTER 56
Managing Intellectual Capital - via E-Learning - at Cisco 511
Thomas M. Kelly and Diane K. Bauer
CHAPTER 57
Transforming Theory into Fact: Hands-On Knowledge Management Initiatives Built on a Reinsurer's Pile of Junk 533
Arthur W. DeTore and Jennifer M. Balliet-Milholland
CHAPTER 58
Knowledge Flow through a Military Joint Task Force Operation 549
Mark E. Nissen
CHAPTER 59
Building a Knowledge Management Foundation at Microsoft Consulting Services 565
Susan Conway
PART VIII. THE KNOWLEDGE MANAGEMENT HORIZON
CHAPTER 60
Knowledge Management Education: An Overview of Programs and Instruction 581
Steven Ruth, Nancy C. Shaw, and Virgil Frizzell
CHAPTER 61
Evolving Business Forms for the Knowledge Economy 605
Verna Allee
CHAPTER 62
Designing the Knowledge Organization of the Future: The Intelligent Complex Adaptive System 623
Alex Bennet and David Bennet
CHAPTER 63
Commercialization: The Next Phase of Knowledge Management 639
David J. Skyrme
CHAPTER 64
The Convergence of Electronic Business and Knowledge Management 657
Clyde W. Holsapple and Meenu Singh
CHAPTER 65
The Curious Success of Knowledge Management 679
Alan S. Kay
Keyword Index 689
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