ISBN: 3540435271
TITLE: Handbook of Knowledge Management Vol. 1
AUTHOR: Holzapple
TOC:

VOLUME 1: KNOWLEDGE MATTERS
Preface VII
Contributors to Volume 1
PART I: FOUNDATIONS OF KNOWLEDGE MANAGEMENT
CHAPTER 1
The Rise of the Knowledge Organization 5
Dave Bennet and Alex Bennet
CHAPTER 2
Knowledge Managers: Who Are They and What Do They Do? 21
James McKeen and Sandy Staples
CHAPTER 3
On Knowledge Work 43
Ulrike Schultze
CHAPTER 4
Knowledge Fields 59
J.-C. Spender
CHAPTER 5
The Knowledge Economy 73
Paul Romer interviewed by Joel Kurtzman
CHAFTER 6
A Knowledge Management Ontology 89
Clyde W. Holsapple and K. D. Joshi
PART II. KNOWLEDGE: A KEY ORGANIZATIONAL RESOURCE
CHAPTER 7
Knowledge and Competence as Strategic Assets 129
David Teece
CHAPTER 8
The Intellectual Capital of Nations 153
Leif Edvinsson
CHAPTER 9
Knowledge and Its Attributes 165
Clyde W. Holsapple
CHAPTER 10
Making Knowledge Visible through Knowledge Maps: Concepts, Elements, Cases 189
Martin Eppler
CHAPTER 11
Organizational Memory and Its Management 207
Murray Jennex and Lorne Olfman
CHAPTER 12
Organizational Culture as a Knowledge Resource 235
Timothy Kayworth and Dorothy Leidner
CHAPTER 13
Does Accounting Account for Knowledge? 253
Dan Stone and Sony Warsono
CHAPTER 14
Knowledge Management in Action? 271
Jacky Swan
PART III. KNOWLEDGE PROCESSORS AND PROCESSING
CHAPTER 15
Agents, Artifacts, and Transformations: The Foundations of Knowledge Flows 301
Bo Newman
CHAPTER 16
Organizational Knowledge Acquisition 317
Brian Gaines
CHAPTER 17
Problem Solving: A Knowledge Management Process 349
Thomas Whalen and Subhashish Samaddar
CHAPTER 18
Knowledge Creation 367
Suzie Allard
CHAPTER 19
Sensemaking Processes in Knowledge Management 381
Richard Boland and Youngjin Yoo
CHAPTER 20
Creating and Facilitating Communities of Practice 393
Heather Smith and James McKeen
CHAPTER 21
Knowledge Sharing Proficiencies 409
Jay Liebowitz and Yan Chen
CHAPTER 22
Business Process as Nexus of Knowledge 425
Omar El Sawy and Robert A. Josefek, Jr.
CHAPTER 23
The Partnership between Organizational Learning and Knowledge Management 439
Alex Bennet and Dave Bennet
PART IV. INFLUENCES ON KNOWLEDGE PROCESSING
CHAPTER 24
Valuing Knowledge Management Behaviors: Linking KM Behavlors to Strategic Performance Measures 461
Susan Conway
CHAPTER 25
A Framework for Security, Control and Assurance of Knowledge Management Systems 477
Rodger Jamieson and Meliha Handzic
CHAPTER 26
Alternative Strategies for Leveraging the Knowledge Asset 507
John Storck and John Henderson
CHAPTER 27
The Leaders of Knowledge Initiatives: Qualifications, Roles, and Responsibilities 523
Alex Bennet and Robert Neilsen
CHAPTER 28
The 7 C's of Knowledge Leadership 539
Debra M. Amidon and Doug Macnamara
CHAPTER 29
Trust and Knowledge Management: The Seeds of Success 553
Dianne Ford
CHAPTER 30
Why Knowledge Management Systems Fail: Enablers and Constraints of Knowledge Management in Human Enterprises 577
Yogesh Malhotra
CHAPTER 31
Identifying and Transferring Internal Best Practices 601
Carla O'Dell and C. Jackson Grayson
CHAPTER 32
Strategic Knowledge Managing in the Context of Networks 623
Sven Carlsson
Keyword Index 651
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