ISBN: 3540405747
TITLE: Putting Knowledge Networks into Action
AUTHOR: Von Krogh et al.
TOC:

INTRODUCTION 1
1 MANAGENIENT SUMMARY 3
2 AT A GLANCE - COMPETING THROUGH KNOWLEDGE NETWORKS 7
2.1 INTERCONNECT BUSINESS STR4TEGY AND KNOWLEDGE NETWORKS 8
2.2 INTERCONNECT KNOWLEDGE WORK PROCESSES AND KNOWLEDGE NETWORK ARCHITECTURE 9
2.3 INTERCONNECT KNOWLEDGE WORK PROCESSES AND FACILITATLNG CONDITIONS 10
3 ABOUT THIS HANDBOOK 13
3.1 OBIECTIVE 13
3.2 RESEARCH MODEL 14
3.3 STRUCTURE OP THE 1-IANDBOOK 15
4 BUILDING BLOCKS 17
4.1 OVERVIEW 17
4.2 BUSINESS STRATEGY AND KNOWLEDGE NETWORKS 21
4.2.1 Interlinkage of Business Strategy and Knowledge Networks 21
4.2.2 Using Knowledge Networks to Transform Business Strategy into Action 25
4.3 KNOWLEDGE NETWORK REFERENCE TYPES 30
4.3.1 Derivation of Knowledge Network Reference Types 31
4.3.2 Facilitating Conditions 38
4.3.3 Knowledge Network Architecture 47
4.3.4 Blueprints of Knowledge Network Reference Types 61
4.3.5 Knowledge Network Reference Type Experiencing Network 62
4.3.6 Knowledge Network Reference Type Materializing Network 66
4.3.7 Knowledge Network Reference Type Systematizing Network 70
4.3.8 Knowledge Network Reference Type Leaming Network 74
4.4 A KNOWLEDGE NETWORK SCORECARD AND I-IEALTH CHECK 79
4.4.1 Introduction 79
4.4.2 An Integrated Measurement System 80
4.4.3 Health Check of the Knowledge Network 90
5 STORYBOARD - SETTING UP KNOWLEDGE NETWORKS 97
5.1 INTRODUCTION 97
5.2 CLARIFY THE KNOWLEDGE VISION 99
5.3 DECIDE ON THE NETWORK OPTION 102
5.3.1 Identify Your Knowledge Strategy 103
5.3.2 Select and Understand a Process or Task 104
5.3.3 Perform a Stakeholder Analysis 106
5.3.4 Understand the Different Types of Knowledge Needed 107
5.3.5 Decide an the Network Option 109
5.4 SELECT THE APPROPRIATE NETWORK REFERENCE TYPE 1 12
5.4.1 Types of Operational Knowledge Tasks and Types of Knowledge Created 113
5.4.2 The Facilitating Conditions Determine the Knowledge Network Reference Type 115
5.4.3 Identified Deliverables Determine the Appropriate Knowledge Network 118
5.5 SET UP THE S ELECTED KNOWLEDGE NETWORK 121
5.5.1 Start-up 122
5.5.2 Mapping Processes and Roles 127
5.5.3 Facilitate Relationships to the Outside World 150
5.5.4 Establish Intemal Measurement 156
5.6 MEASURE AND ADAPT THE KNOWLEDGE NETWORK 166
5.6.1 Intemal Knowledge Network Measurement System 167
6 SUMMARY AND ACTION PLAN 177
7 LIST OF FIGURES 181
8 LIST OF TABLES 183
9 INDEX 185
10 REFERENCES 187
END
