ISBN: 3540283641
TITLE: Mobile Virtual Work
AUTHOR: Andriessen, Vartiainen
TOC:

Preface V
Contents VII
Part 1 Concepts and Prevalence 1
1 Emerging Mobile Virtual Work 3
Erik Andriessen and Matti Vartiainen 3
1.1 Fundamental changes and driving forces 3
1.2 What is Mobile Virtual Work? 6
1.3 Objectives and general design of a research program 8
1.4 The contributions to this book 9
References 12
2 Mobile Virtual Work- Concepts, Outcomes and Challenges 13
Matti Vartiainen 13
2.1 Emergence of new concepts 13
2.2 What is mobile? 14
2.2.1 Mobile spaces and places as working contexts 15
2.2.2 Mobile subject 17
2.2.3 Mobile tools 17
2.2.4 Mobile object of work 18
2.2.5 Mobility in organisations and business models 19
2.3 What is virtual? 20
2.4 What is Telework? 21
2.5 Forms of physical and virtual mobility 22
2.5.1 Emergence of eWork 22
2.5.2 Types of physically mobile employees 24
2.6 Mobile work systems in distributed organisations 26
2.6.1 Complexity of tasks 28
2.6.2 Complexity of context 28
2.6.3 Internal processes of individual and collective subjects 37
2.7 Outcomes and challenges 38
Acknowledgements 42
References 42
3 Mapping the Mobile eWorkforce in Europe 45
Karsten Gareis, Stefan Lilischkis and Alexander Mentrup 45
3.1 eWork and physical mobility 45
3.2 Drivers 47
3.2.1 Drivers of worker mobility 47
3.2.2 Physical and virtual mobility 49
3.2.3 Its as drivers of mobile work 49
3.3 Conceptualising mobile eWork 51
3.4 Mobile work and mobile eWork today 54
3.4.1 Mobile work 54
3.4.2 Mobile eWork 57
3.4.3 Tele-collaboration: "virtually mobile eWork 63
3.5 Conclusions and outlook 63
Statistical annex 65
References 67
4 New Forms of Work in Labour Law 71
Minna Helle 71
4.1 New forms of work as legal challenges 71
4.2 Mobile and virtual work in labour legislation 73
4.3 The European framework agreement an telework 75
4.3.1 Purpose and background 75
4.3.2 The definition of a teleworker 76
4.4 Employment relationship and entrepreneurship 78
4.5 Employment conditions in mobile and virtual work 80
4.5.1 The outline of employment conditions 80
4.5.2 The principle of equal treatment 81
4.5.3 Working time 82
4.5.4 Equipment - costs and liability issues 83
4.5.5 Health and safety 84
4.5.6 Data protection 85
4.5.7 Privacy issues 85
4.6 Contractual issues 86
4.6.1 Individual contracts in mobile and virtual work 86
4.6.2 Particularities of mobile and virtual work 86
4.6.3 The need for specific contracts in different situations 87
4.6.4 The content of a specific contract 90
4.7 Conclusions 91
References 93
Part 2 Mobility in Work 95
5 Virtually Connected, Practically Mobile 97
Mark Perry and Jackie Broody 97
5.1 Chapter outline 97
5.2 Designing mobile technology to `fit' the work 98
5.3 Ort being mobile 99
5.3.1 Addressing Mobile Virtual Work 99
5.3.2 `Mobility' in the research literature 101
5.3.3 Articulating mobile work: `mobilisation work 102
5.4 Examining mobility 104
5.4.1 Data collection methods 104
5.4.2 Primary data collection 105
5.4.3 Technology probes and user evaluation 106
5.5 Analysis 106
5.5.1 Cognitive activity and planning behaviour 107
5.5.2 Social interaction and home/work relationships 110
5.5.3 Mechanisms of interaction in mobilising work 112
5.6 Technology probes: design and functionality 112
5.6.1 Design of the probes 112
5.6.2 VMail 113
5.6.3 Dynamic-List 114
5.6.4 Connect-Talk 116
5.7. Probe evaluation and implications for design 118
5.7.1 Supporting awareness 118
5.7.2 Supporting effective communication 119
5.7.3 Transforming work relationships 120
5.7.4 Building and maintaining Social and domestic Bonds 121
5.7.5 Privacy and `user control 121
5.7.6 Technological implications 122
5.8 Discussion and conclusion 124
References 126
6 Collaboration in Mobile Virtual Work: a Human Factors View 129
John R Wilson 129
6.1 Starting position 129
6.2 Future work, mobility and vitality 130
6.3 Collaboration 133
6.4. Examining mobility 135
6.4.1 Social and organisational Support 135
6.4.2 Technical systems Support 138
6.5 Methodological considerations in studying collaborative work141
6.6 Cases of collaborative working 142
6.6.1 Collaborative virtual environments 142
6.6.2 Studies of planners and schedulers 144
6.6.3 Railway maintenance 145
6.6.4 Multiple decoupled interaction in virtual environments 146
6.7. Concluding discussion 147 Acknowledgements 149 References 149
7 Model-based Design of Mobile Work Systems 153
Ludger Schmidt and Holger Luc2ak 153
7.1 Introduction 153
7.2 Trends of mobile work in Europe 154
7.3 Mobile work in the context of industrial engineering 156
7.4 Design space model for mobile work systems 159
7.5 Case study an augmented reality work 163
7.6 Application of the model based design process 165
7.6.1 Requirements analysis of the objective 166
7.6.2 Identification of interconnections and conception 168
7.6.3 Integration and prototyping of design solutions 170
7.6.4 Evaluation and verification 171
7.7 Conclusion 173
References 174
8 Usability in IT Systems for Mobile Work 177
Niklas Johansson, Torbjrn Lind and Bent Sandblad 177
8.1 Usability in mobile IT systems 177
8.2 Usability aspects and criteria 179
8.2.1 General usability in IT-support systems 179
8.2.2 Mobility specific usability criteria 181
8.2.3 Design for mobile systems 185
8.3 Assessment of usability in mobile systems 186
8.3.1 Method 186
8.3.2 Results 188
8.3.3 Case study - the ambulance system CAK-net 190
8.4 Design for usability in mobile systems for home care 192
8.4.1 Background 193
8.4.2 Seminars for requirement gathering 194
8.4.3 Specification of future work 195
8.4.4 Design of mobile work support systems 197
8.4.3 Case conclusions 199
8.5 Conclusions 200
Acknowledgements 201
References 201
9 Participative Design for Home Care Nursing 203
Marion Wiethoff, Thierry Meulenbroek, Hans Stafleu and Rogier van Boxtel 203
9.1 Home health care as mobile work 203
9.2 ICT, mobile workers and the chronically ill 204
9.3 User involvement in design 205
9.3.1 Design approaches 206
9.4 Application of the ESE design approach 211
9.4.1 Stage B: Analysis present situation and problems 211
9.4.2 Stage C: Defining the input for textual scenarios 213
9.4.3 Stage D: Developing textual scenarios 214
9.4.4 Stage E: Defining the input for pictorial scenarios 221
9.4.5 Stage F: Developing pictorial scenarios 222
9.5 Discussion and conclusions 226
References 228
10 Well-being and Stress in Mobile and Virtual Work 231
Peter Richter, Jelka Meyer and Fanny Sommer 231
10.1 Challenge of well-being in mobile virtual work 231
10.2 A framework to mental workload and mental strain 232
10.2.1 Summary 235
10.3 Task-related and organisational factors of mental workload 236
10.3.1 Individual work in virtual settings 236
10.3.2 Aspects of collaboration in mobile virtual work 239
10.3.3 The role of resources 246
10.4 Conclusions 248
References 249
11 Building Scenarios for a Globally Distributed Corporation 253
Veli-Pekka Niitamo 253
11.1 Challenge of global working 253
11.2 Drivers, motivation and context of change 254
11.3 Globally distributed mobile work environment 255
11.4 Drivers and benefits of flexible working solutions 261
11.5 Scenario challenges 262
11.6 Conclusion 264
References 265
12 Case Descriptions of Mobile Virtual Work in Practice 267
Robert M Verburg, Stefania Testa, Ursula Hyrkknen and Niklas Johansson 267
12.1 Setting the scene 267
12.2 MVW in practice: customs control in the Netherlands 268
12.2.1 Mobile setting 268
12.2.2 Implementation 269
12.2.3 Benefits and drawbacks 270
12.2.4 Conclusion and lessons learned 271
12.3 MVW in practice: providing facility services in Italy 272
12.3.1 Mobile setting 272
12.3.2 Implementation 273
12.3.3 Benefits and drawbacks for the organisation 274
12.3.4 Benefits and drawbacks for employees 274
12.3.5 Conclusions and lessons learned 275
12.4 MVW in practice: mobile servicemen in Finland 276
12.4.1 Mobile settings 276
12.4.2 Mobile reporting with the Palm computer 278
12.4.3 Implementation 279
12.4.4 Benefits and drawbacks 279
12.4.5 Conclusions 281
12.5 MVW in practice: IT-support for home care in Sweden 282
12.5.1 Intended use 283
12.5.2 The system implemented in another environment 283
12.5.3 Performance and outcomes 284
12.5.4 Unanticipated use of the system 285
12.5.5 Conclusions and lessons learned 286
12.6 Overall conclusion 287
Acknowledgement 288
References 288
Part 3 Organisational Strategies 289
13 Knowledge Sharing in Mobile Work 291
Mariano Corso; Antonella Martini, Luisa Pellegrini
13.1 The KMS challenge in mobile context 291
13.2 Research framework and methodology 295
13.3 Field research results 298
13.3.1 Mapping the MW phenomenon: the survey results 298
13.3.2 Cause and effect links: three explicative case studies 302
13.4 Conclusions and implications 315
References 317
14 Factors Influencing the Diffusion of New Mobile Services 319
Sven Lindmark, Mats Magnusson and Filippo Renga 319
14.1 Mobile work and mobile Services 319
14.2 Development and diffusion of innovations 320
14.2.1 Strategic issues related to resources and capabilities 321
14.2.2 Technological issues 323
14.2.3 Economic issues 324
14.2.4 Marketing issues 324
14.2.5 Summary 325
14.3 Vehicle telematics in West Sweden 326
14.4 Methods used 328
14.5 Empirical observations 329
14.5.1 Overview 329
14.5.2 Case illustration: Vehco and the Co-Driver 330
14.5.3 Encountered benefits, problems and firm responses 331
14.6 Discussion 337
Acknowledgements 341
References 341
15 Mobile Workplaces and Innovative Business Practice 343
Hans Schaffers, Liz Carver, Torsten Brodt, Terrence Fernando and Robert Slagter 343
15.1 The challenge of mobile workplaces 343
15.2 Mobility and collaborative working 344
15.3 Current perspectives in mobile collaborative work 347
15.4 Mobile work and new business practice 352
15.4.1 Automotive industry 352
15.4.2 Aerospace industry 353
15.4.3 Building and construction industry 355
15.4.4 Prospects for new ways of mobile working 357
15.5 Introducing mobile collaborative work 357
15.6 Towards a roadmap and innovation agenda 361
15.6.1 Future scenarios 361
15.6.2 An initial roadmap for mobile collaborative workplaces 362
15.7 Final remarks 366
References 367
16 Mobile Virtual Work: What Have We Learned? 369
Matti Vartiainen and Erik Andriessen 369
16.1 Introduction 369
16.2 MVW is among us 370
16.2.1 Mobile Virtual Work is strengthening 370
16.2.2 A typology of MVW
372 16.3 Specific conclusions and implications 375
16.4 Scenarios for the future 383
16.4.1 A European vision 384
16.5 Conclusion 385
Index 387
List of Contributors 389
END
