ISBN: 3540314083
TITLE: Managing Information Quality
AUTHOR: Eppler
TOC:

List of Figures IX
List of Tables XI
1. Introducing the Notion of Information Quality 1
2. Information Quality Problems and Current Approaches 17
2.1 Background and Key Terms 17
2.2 A Survey of Information Quality Problems in Knowledge-intensive Processes 27
2.2.1 Information Quality Problems in Overview 29
2.2.2 Information Quality Problem Patterns 40
2.3 Information Quality Frameworks in Review 46
2.3.1 Recent Models from Various Domains 46
2.3.2 Evaluation of Seven Information Quality Frameworks 50
2.3.3 Five Development Imperatives 54
2.4 Conclusion: The Need for a New Framework 55
3. A Framework for Information Quality Management 57
3.1 Aim and Context of the Information Quality Framework 57
3.1.1 Aim: Analysis, Evaluation, Management, and Education 57
3.1.2 Context: Knowledge-intensive Processes 59
3.2 Elements of the Framework 65
3.2.1 Overview of the Framework and its Elements 65
3.2.2 Levels of Information Quality 66
3.2.3 Information Quality Criteria 69
3.2.4 Steps in the Framework 85
3.2.5 Information Quality Principles 88
3.3 Application of the Framework .178
3.3.1 Analyzing and Measuring Information Quality 180
3.3.2 Improving and Managing Information Quality 188
3.3.3 Teaching and Sustaining Information Quality 200
3.4 Conclusion: Main Insights of the Framework 208
4. Information Quality Case Studies 211
4.1 Overview of the Case Studies 211
4.2 Activating Knowledge: The Added Value of Market Research Reports at IHA-GfK 214
4.3 Compressing Knowledge: The Integration of Business Books at getAbstract 231
4.4 Putting IT into Context: Gartner Advice and the Difficult Scaling of Knowledge 247
4.5 Making Research Relevant: GiGA Information Group's IdeaBytes 265
4.6 Communicating Quality: Guidelines and Quality Criteria at UBS Financial Services Group .280
4.7 The Multiple Views on Country Risk Intelligence -Communicating Analyst Knowledge at the Economist Intelligence Unit 291
4.8 Cross-case Insights 309
4.9 Beyond Corporate Case Studies: Information Quality in e-Government 316
4.9.1 The Relevance of Information Quality for e-Government 316
4.9.2 Defining Information Quality for Government to Citizens Relations 319
4.9.3 Managing Information Quality in e-Government through Roles, Processes, Tools, and Training 323
4.9.4 Constraints and Barriers for Information Quality Management in G2C Relations 325
4.9.5 An e-Government Study: Italy's Ministry for Public Administration 329
4.9.6 Conclusion: Extending IQ to e-Government 334
5. Conclusion and Outlook 337
5.1 Implications for Management 338
5.2 Overall Conclusion 347
5.3 Outlook: Moving beyond Data and Information Quality 349
Appendix 359
A. Information Quality Frameworks Survey 359
B. Other Information Quality Frameworks 363
C. Information Quality Glossary 364
D. Study Questions for the Information Quality Cases 371
E. Information Quality Assessment - A Self-Test for Information Providers and Knowledge Workers 374
References 377
Index 395
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