ISBN: 3540323066
TITLE: Integrated Information Management
AUTHOR: Zarnekow et al.
TOC: 

1 Introduction 1
1.1 The Status Quo of Information Management 1
1.2 The Role of IT Services in a Company 3
1.3 The Production of IT Services 5
1.4 Integrated Information Management 6
1.5 How the Book Is Structured 8
2 Information Management: Developments and Challenges 9
2.1 From IT Department to IT Service Provider 9
2.1.1 Context 9
2.1.2 IT Service Provider 9
2.1.3 Core Concepts and Recommendations 15
2.2 From a Project Oriented to a Product Oriented Perspective 16
2.2.1 Context 16
2.2.2 IT Services and IT Products 16
2.2.3 Core Concepts and Recommendations 28
2.3 Industrialization of IT Service Production 29
2.3.1 Context 29
IT Service Production 29
2.3.3 Core Concepts and Recommendations 33
2.4 Integrated Management of Portfolio, Development, and Production 34
2.4.1 Context 34
2.4.2 Integrated Management 34
2.4.3 Core Concepts and Recommendations 38
2.5 Life Cycle Oriented Information Management 39
2.5.1 Context 39
2.5.2 Life Cycle Perspectives 39
2.5.3 Core Concepts and Recommendations 48
2.6 Standard Information Management Processes 49
2.6.1 Context 49
2.6.2 Reference Models 49
2.6.3 Core Concepts and Recommendations 60
2.7 Summary 60
3 Integrated Information Management 62
3.1 Model Overview: From Plan-Build-Run to Source-Make-Deliver 62
3.2 Model Components 67
3.2.1 Govern 67
3.2.2 Source 71
3.2.3 Deliver 80
3.2.4 Make 88
4 Practical Examples of Integrated Information Management 107
4.1 Six Sigma Analysis of IT Production Processes 107
4.1.1 Six Sigma Basics 107
4.1.2 Six Sigma Analysis of IT Application Support 110
4.2 Integrated Cost Accounting and IT Products 114
4.2.1 Status Quo in IT Cost Accounting 115
4.2.2 Integrated Cost Tables as Calculation Instruments 119
4.2.3 Prototyping Selected Elements 124
4.3 IT Applications Life Cycle Costs 128
4.3.1 The IT Application Life Cycle 129
4.3.2 Life Cycle Cost Analysis 130
4.3.3 Consequences for Information Management 134
4.4 IT Product Value Analysis 135
4.4.1 Principles and Fundamental Concepts of Value Analysis 136
4.4.2 Value Analysis for the IT Product "Email Service 140


4.5 Potential and Limits of ITIL Within IIM 145
4.5.1 The ITIL Modules and the Levels of Detail 146
4.5.2 Incorporation of ITIL in the IIM Model 147
5 Summary and Future Prospects 152
6 References 155
7 About the Authors 158
END
