# Getting Help from HPS

Should you need to contact us directly, you can reach us at the following coordinates:

- email: support@hps-inc.com

- Tel. 603-643-9636 [9:00-5:00 Eastern US time.]

- Fax. 603-643-9502

Before you call or email, be sure you can answer the following sets of questions.

1. What product are you using? What is the version number? What is your registration number? You will find this information in the About screen (under the Help menu on Windows, under the Apple menu on Mac).

2. What is your hardware/Operating system configuration? For example, you might have a Compaq Presario 1270 with 96MB RAM running Windows 98.

3. Can you reproduce the problem or is it randomly occurring? If you can reproduce it, what steps are necessary to do so?